Remote Technical Support Specialist at Kforce Inc.

Industry: Information Technology

Employment Type: Part Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

Full Job Description

Join Our Team as a Remote Technical Support Specialist

Are you passionate about technology and helping others? Do you thrive in a remote work environment? Kforce Inc., a leading staffing and solutions firm based in Phoenix, Arizona, is seeking highly motivated individuals to join our team as a Remote Technical Support Specialist. This is an excellent opportunity for those looking for positions within work from home companies that provide computer 2020 technology.

About Us

Kforce Inc. has been a reliable partner within the staffing industry, connecting innovative talent with renowned companies since 1962. With a dedicated team of professionals, we take pride in our commitment to our employees’ success and offer an inclusive environment that allows for growth and development. We believe in paving the way for our team members to excel in their careers, all while working from the comfort of their home.

Job Description

As a Remote Technical Support Specialist at Kforce Inc., your primary responsibility will be to support clients with troubleshooting and resolving technical issues in relation to their computer systems and applications. You will handle various requests via phone, email, and chat while providing outstanding customer service.

Key Responsibilities

Respond to high volumes of incoming technical support requests via multiple channels.
Diagnose and resolve technical issues related to software and hardware.
Assist customers in configuring and troubleshooting their computer systems.
Maintain documentation of support interactions and processes.
Collaborate with team members to improve support resources and procedures.
Provide proactive follow-ups to ensure customer satisfaction and issue resolution.
Stay current with evolving technologies and developments in the industry.

Qualifications

The ideal candidate will have a passion for technology and a strong customer service orientation. You should be self-motivated, organized, and capable of handling multiple tasks efficiently while working from home.

Bachelor’s degree in Computer Science or related field or equivalent experience.
1-3 years of technical support experience.
Strong understanding of Windows and Mac operating systems.
Experience with networking concepts, including LAN, WAN, and VPN.
Excellent verbal and written communication skills.
Ability to troubleshoot and resolve issues independently.
Familiarity with remote desktop tools and ticketing systems.

Why Work With Us?

Kforce Inc. values our employees, offering a flexible and engaging remote work environment, as well as a variety of benefits and perks to support your health and well-being. Join us to experience:

Competitive salary and performance-based bonuses.
Flexible work schedule.
Comprehensive benefits package, including health, dental, and vision insurance.
Generous paid time off and holidays.
Ongoing training programs and professional development opportunities.
Collaborative work atmosphere with a focus on team success.

How to Apply

If you are seeking a remote job opportunity with one of the leading work from home companies that provide computer 2020 technologies, we encourage you to apply! Join Kforce Inc. and make a meaningful impact in the lives of customers every day.

Conclusion

At Kforce Inc., we are excited to meet individuals who are eager to embrace the challenge of remote work and take their technical support skills to the next level. Together, we can continue to provide exceptional support while adjusting to our new digital world.